Help Center

All help articles

Browse every guide in the Help Center, organized by topic.

Classes & Scheduling

Cancel or reschedule a class

Step-by-step instructions for moving a class to a new time or cancelling it — and what attendees automatically receive.

Classes & Scheduling

Manage waitlists for full classes

Let interested attendees join a waitlist when a class is full — and let us auto-promote them when a seat opens up.

Classes & Scheduling

QR code check-in and class hosts

Use QR codes or manual check-in to track who showed up, and add a class host so someone else can manage the door.

Classes & Scheduling

Deliver digital files to attendees

Attach PDFs, recipes, templates, or any download to a class — and attendees get instant access through their portal the moment they book.

Classes & Scheduling

Create a custom seat map for a class

Design your room once — tables, chairs, and labels — attach the map to a class, and attendees pick their exact seat at checkout.

Classes & Scheduling

Collect custom info from attendees at signup

Add your own questions to the signup form — dietary needs, experience level, emergency contacts — and see every answer on the attendee list.

Classes & Scheduling

Manage attendees on your class

Add guests to existing reservations (free, unpaid with their own payment link, or already paid), place walk-ins on the roster, refund or remove a booking, and move someone to a different class — from the Attendees tab and from Contacts.

Classes & Scheduling

Manually add someone to a class

Add an attendee to a class roster yourself — for walk-ins, phone signups, comped seats, or anyone who paid outside the normal checkout — and send a short payment link if they still owe you.

Classes & Scheduling

Collect digital waivers and liability forms

Ask attendees to sign a waiver or terms acknowledgement before they can complete checkout — signatures are stored on every booking for your records.

Classes & Scheduling

Create a recurring class series

Set a class to repeat on a daily, weekly, or monthly schedule — attendees can book a single session or sign up for the whole series at once.

Classes & Scheduling

Set up pricing options and early-bird pricing

Offer multiple price tiers for a single class — member rates, early-bird discounts, premium spots — and let attendees choose at checkout.

Classes & Scheduling

Book a class for a group

One person pays for multiple seats in a single checkout — each guest gets their own confirmation and fills in their own registration questions.

Classes & Scheduling

Organise your classes with categories

Group classes into named categories so attendees can browse by type on your public page, and so you can filter and report by class type in your dashboard.

Payments

Set up payouts with Stripe

Connect your bank account through Stripe so we can deposit class earnings directly to you on a regular schedule.

Payments

Issue a refund or class credit

Refund a single attendee or a whole class — and choose between a cash refund through Stripe or a class credit they can spend later.

Payments

Sell and redeem gift cards

Offer gift cards so customers can give your classes as a present — and watch the balance carry over automatically between bookings.

Payments

Sell prepaid class packages

Bundle multiple sessions into one upfront purchase — customers buy a package once, and their credits are applied when they book eligible classes.

Payments

Sell a Season Pass for a fixed set of classes

Sell two to twelve specific public classes together for one upfront flat price, then enroll each buyer automatically in every included class.

Payments

Accept payments with Square

Already run your business on Square? Connect your account and attendees pay through Square checkout, with payouts and reporting where you expect them.

Payments

Handle a chargeback or payment dispute

What to do when a bank reverses an attendee's charge — find the dispute, submit strong evidence before the deadline, and cut the risk of the next one.

Payments

Sell add-ons at checkout

Offer extras — materials kits, aprons, drinks, digital downloads — as optional purchases that attendees add to their booking in a single checkout.

Payments

Collect sales tax from attendees

Enable automatic tax calculation so the right tax rate is added to each booking based on your location — and see tax totals on your payments and exports.

Marketing

Track class sign-ups with Meta Pixel

Connect a Meta Pixel to measure public class interest and completed ticket purchases from your Meta ads.

Marketing

Send a bulk message to your customers

Reach past attendees by email or SMS to announce new classes, share updates, or fill open spots fast.

Marketing

Create and share discount codes

Offer percentage or dollar-off codes for promotions, partners, or loyal customers — with limits, expirations, and tracking built in.

Marketing

Customize your email templates

Put your brand on every automated email — change colors, add your logo, and update the footer — without touching any code.

Marketing

Set up automated message sequences

Create a series of emails or texts that go out automatically before or after a class — so you can nurture attendees without lifting a finger.

Marketing

Embed your events on another website

Add a single event, all your upcoming events, or an interactive booking calendar to your Shopify, Wix, Squarespace, or WordPress site with one copy-paste snippet.

Marketing

Grow and email your mailing list

Where subscribers come from, where to see your list, how to send a newsletter to everyone, and how to sync with tools like Mailchimp.

Marketing

Sell your classes on your Shopify store

Install the Classy app from Shopify, link your Classy storefront, and add the Classy Classes theme block so shoppers can browse and sign up without leaving your store.

Marketing

Reward customers with loyalty badges

Create milestone badges that unlock automatically when a customer hits a sign-up count — and display them on your public page to encourage repeat bookings.

Marketing

Collect and display customer reviews

Send review requests automatically after a class, let attendees leave star ratings and short comments, and display the best ones on your public page.

Marketing

Connect Mailchimp, Kit, Beehiiv, or MailerLite

Sync your Classy subscriber list with your email marketing tool so new sign-ups and unsubscribes flow automatically — no manual exports needed.

Account

Build your public page

Customize your public profile so new attendees can find your story, browse upcoming classes, and book on the spot.

Account

Add team members and assign roles

Invite a co-instructor or assistant to help you manage classes — and control exactly what each person can see and do.

Account

Understand your analytics dashboard

See how your revenue, sign-ups, and class performance are trending — and use date ranges to spot patterns over time.

Account

Connect Google Calendar

Sync your class schedule to Google Calendar so new bookings, reschedules, and cancellations appear automatically — no manual updates needed.

Account

Use the AI assistant

Ask the assistant to look up a customer, summarise a class, draft a message, or take action — all from the side panel on any page.

Account

Use Contacts to manage your customers

See every customer's booking history, class credits, notes, and tags — and use filters and segments to find exactly who you want to message.

Account

What your customers see in the attendee portal

A guide for instructors explaining the portal your customers log in to — their bookings, files, class credits, receipts, and seat assignments all in one place.

Account

Manage your notification and reminder settings

Control which automated emails and texts go out on your behalf — booking confirmations, reminders, post-class follow-ups — and when they fire.

Account

Manage your plan and billing

Compare what each plan includes, upgrade or downgrade at any time, and find your invoices — all from the Billing settings page.